Help & FAQs

With multiple years of experience, we offer comprehensive embroidery and print services tailored to both small and large businesses across the UK. Our services include custom embroidery, digital printing (HTV & DTF), and promotional product customisation.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Over the years, we have catered to a wide range of businesses, including corporate offices, schools, sports teams, hospitality services, and event organisers. Whether you need uniforms, promotional items, or customised apparel, we have the expertise to meet your needs.

Yes, we specialise in fulfilling orders of all sizes. Whether you need a single custom embroidered item or a large quantity of printed merchandise, our decade of experience ensures we can meet your needs efficiently and effectively.

Yes, our automated system sends an email with a confirmation of the logo for your approval before proceeding with production. This ensures that you can review and approve the design, colours, and placement before we begin manufacturing your order, a practice we've perfected over the past decade.

You can place an order seamlessly through our fully automated online system. Simply select your items, customise your design, see the prices in real-time, and place your order—all without the need to speak with someone or get a quote.

Turnaround times can vary depending on the size and complexity of the order. Generally, we strive to complete orders within 7-10 business days from the approval of artwork and confirmation of the order details. Rush services are available for urgent orders, backed by our multiple years of reliable service.

We offer extensive customisation options through our online system, including logo embroidery, bespoke designs, colour matching, and a variety of printing techniques. With multiple years of experience, our goal is to help you achieve a unique and professional look for your branded merchandise.

We strive for 100% customer satisfaction. If you're not completely satisfied with your order due to defects in workmanship or materials, please contact us immediately. With multiple years of experience, we will work with you to resolve the issue promptly.

While our system is designed to be fully automated, if you need further assistance, you can reach our dedicated customer service team by email using our contact form. We are committed to providing exceptional support to ensure your experience with us is seamless and satisfactory.